Common queries answered
Frequently Asked Questions
We process most orders within 1-3 business days upon confirmation. Once the orders are processed and dispatched, the transit time is 5-7 business days.
Note: Weekends and general holidays will affect delivery time.
At times, we’re able to give you the chance to buy a much-wanted product before it is available in the market. This is when we list the product for Backorder —so you can pre-book and pay for it in advance. The product will be shipped as soon as the stocks arrive.
After placing the order, You can cancel the order within 3 hours if you wish to. And in case of requesting a refund, a fee of 3% of the order value will be charged by the bank and refund will be processed through the same mode within 7 working days.
- Wrong Product – Wrong color/ size/ style/ model.
- Damaged Product – Physical damage/ Tampered product or packaging (We will need a proof of video or Unboxing Video)
- Wrong Quantity – Missing Products/ Parts
We have taken measures to ensure that your information is secure. Our online store is implemented with relevant security technologies to enable a great shopping experience.
Not at all. You can choose to have separate shipping and billing addresses. Our team will deliver the order to your shipping address.
On rare occasions, there is a system delay in sending confirmation mails or SMSes. If you do not receive a confirmation from us within 10-15 minutes of placing the order, please Contact us
This information is available at Checkout. The EMI plan, including interest rates and the amount charged by the bank, will appear once you select the EMI payment option.
Still need help?
Get in touch with us
104,1st Floor, Ravi Building, 189-191, Dr. D. N. Road, Fort, Mumbai – 400 001, Maharashtra, India.
Monday to Saturday:
11am – 7pm