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Common purchase queries answered

FAQ - Frequently Asked Questions

Unfortunately Foto Centre India does not offer Cash On Delivery. However, with due assurance, your products that you would pay for, will get delivered to you within specified timeframe.

Once the order is shipped the tracking number will be updated and sent to you on your registered e-mail. If not received on mail, you can also check on the website by logging in to your account under My Orders section.

Backorder means pre-booking of a product that is currently not in stock but can be made available on special order. Backordered products generally take three to four weeks to dispatch (it completely depends on the availability of it with the respective brand). If you wish to cancel any backordered product, some percentage of the ordered value will be deducted as cancellation fee.

Open box products are those whose outer box is tampered in various situations like transit damage or opened for demo etc. However, a standard 3 month warranty is applicable on them from Fotocentre.

  • Wrong Product – Wrong color/ size/ style/ model.
  • Damaged Product – Physical damage/ Tampered product or packaging (We will need a proof of video or Unboxing Video)
  • Wrong Quantity – Missing Products/ Parts

After placing the order, You can cancel the order within 3 hours if you wish to. And in case of requesting a refund, a fee of 3% of the order value will be charged by the bank and refund will be processed through the same mode within 7 working days.

We have taken measures to ensure that your information is secure. Our online store is implemented with relevant security technologies to enable a great shopping experience.

i. We process most orders within 1-3 business days upon confirmation. Once the orders are processed and dispatched, the transit time is 5-7 business days.
Note: Weekends and general holidays will affect delivery time.

If you haven’t received your order and it has passed over 15 business days since it was dispatched, please contact us and we’ll look into it at the earliest.
At times, we’re able to give you the chance to buy a much-wanted product before it is available in the market. This is when we list the product for Backorder —so you can pre-book and pay for it in advance. The product will be shipped as soon as the stocks arrive.
Not at all. You can choose to have separate shipping and billing addresses. Our team will deliver the order to your shipping address.

On rare occasions, there is a system delay in sending confirmation mails or SMSes. If you do not receive a confirmation from us within 10-15 minutes of placing the order, please Contact us

This means that Fotocentre India did not receive a payment confirmation from your bank. In such cases, we try to re-confirm the payment with your bank. If your amount has already been deducted, your order will be confirmed shortly. In case we are not able to confirm your payment, amount will be reversed in your account or card automatically. The amount refunded will reflect in your account within 3-4 working days.
This information is available at Checkout. The EMI plan, including interest rates and the amount charged by the bank, will appear once you select the EMI payment option.
In case of failures money will be refunded back to your account. Sometimes this takes longer than intended. If you do not receive the refund within 48 hours, please contact your UPI service provider.
Visit My Account page and click on Register. Please see our Privacy Policy.
  • Orders that have already been shipped can’t be modified.
  • But if you need to update the shipping address and the item hasn’t been shipped yet, you’ll need to send us an email or WhatsApp with the updated shipping address.
  • If you accidentally entered an incorrect shipping address, please contact us letting us know you need to update your address. Please include your full name, order number, and the correct shipping address.
  • If the order is shipped before we are able to fix the issue, please reply to our message when the tracking information states that it is being returned to the sender. As soon as we receive it, we will ship you out a new package.

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