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Common purchase queries answered

FAQ - Frequently Asked Questions

  • Wrong Product – Wrong color/ size/ style/ model.
  • Damaged Product – Physical damage/ Tampered product or packaging (We will need a proof of video or Unboxing Video)
  • Wrong Quantity – Missing Products/ Parts
  1.  

After placing the order, You can cancel the order within 3 hours if you wish to. And in case of requesting a refund, a fee of 3% of the order value will be charged by the bank and refund will be processed through the same mode within 7 working days.

We have taken measures to ensure that your information is secure. Our online store is implemented with relevant security technologies to enable a great shopping experience.

i. We process most orders within 1-3 business days upon confirmation. Once the orders are processed and dispatched, the transit time is 5-7 business days.
Note: Weekends and general holidays will affect delivery time.

If you haven’t received your order and it has passed over 15 business days since it was dispatched, please contact us and we’ll look into it at the earliest.
At times, we’re able to give you the chance to buy a much-wanted product before it is available in the market. This is when we list the product for Backorder —so you can pre-book and pay for it in advance. The product will be shipped as soon as the stocks arrive.
Not at all. You can choose to have separate shipping and billing addresses. Our team will deliver the order to your shipping address.

On rare occasions, there is a system delay in sending confirmation mails or SMSes. If you do not receive a confirmation from us within 10-15 minutes of placing the order, please Contact us

This means that Fotocentre India did not receive a payment confirmation from your bank. In such cases, we try to re-confirm the payment with your bank. If your amount has already been deducted, your order will be confirmed shortly. In case we are not able to confirm your payment, amount will be reversed in your account or card automatically. The amount refunded will reflect in your account within 3-4 working days.
This information is available at Checkout. The EMI plan, including interest rates and the amount charged by the bank, will appear once you select the EMI payment option.
Unfortunately not. The Cash on Delivery option is restricted by factors such as the delivery PIN code, type of product being purchased etc.
In case of failures money will be refunded back to your account. Sometimes this takes longer than intended. If you do not receive the refund within 48 hours, please contact your UPI service provider.
Visit My Account page and click on Register. Please see our Privacy Policy.
  • Orders that have already been shipped can’t be modified.
  • But if you need to update the shipping address and the item hasn’t been shipped yet, you’ll need to send us an email or WhatsApp with the updated shipping address.
  • If you accidentally entered an incorrect shipping address, please contact us letting us know you need to update your address. Please include your full name, order number, and the correct shipping address.
  • If the order is shipped before we are able to fix the issue, please reply to our message when the tracking information states that it is being returned to the sender. As soon as we receive it, we will ship you out a new package.

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